Perception of the Benefit of Global Quality Tools for Business Process Improvement

Authors

DOI:

https://doi.org/10.5281/zenodo.6963603

Keywords:

quality, process improvement, quality tools, decision making

Abstract

The objective of this research is to identify the main quality instruments defined at the international level, and subsequently to validate the perception of specialists in the field of quality with respect to the benefit of these instruments in the improvement of business processes. An instrument was designed to present the main quality tools, techniques and methodologies that can be used in manufacturing, service, and commercial companies. The instrument
was applied to academic specialists in the topic of quality, taking as a sample those who integrate the Faculty of Business and Technologies and the Faculty of Engineering, Mechanical and Electrical Engineering, Ixtaczoquitlán Campus of the Universidad Veracruzana. The main result of this study indicates that the technique to be used should be focused on the size of each of the companies, also taking into consideration the line of business. Based on this information, it presents a proposal that serves as a guide for business decision makers to know which techniques, tools, or methodology they can apply in their activities to improve their processes.

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Author Biographies

Omar Juárez Rivera, Universidad Veracruzana

Doctor el Gobierno y Administración Pública. Docente de tiempo completo en la Universidad Veracruzana, Facultad de Negocios y Tecnologías en el campus Ixtaczoquitlán, México. Se especializa en temas de recursos humanos, administración de pymes y finanzas.

Oscar Yahevh Carrera Mora, Universidad Veracruzana

Doctor en Ciencias Administrativas y Gestión para el Desarrollo. Miembro del Sistema Nacional de Investigadores. Docente de tiempo completo de la Universidad Veracruzana, Facultad de Negocios y Tecnologías campus Ixtaczoquitlán, México.

Mauricio Lascurain Fernández, Universidad Veracruzana

Doctor por la Universidad Autónoma de Madrid en el Programa de Nueva Economía Mundial. Miembro del Sistema Nacional de Investigadores e investigador de tiempo completo del Instituto de Investigaciones Jurídicas de la Universidad Veracruzana, México

References

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Published

2022-08-05

How to Cite

Juárez Rivera, O., Carrera Mora, O. Y., & Lascurain Fernández, M. (2022). Perception of the Benefit of Global Quality Tools for Business Process Improvement. Universita Ciencia, 10(28), 3–19. https://doi.org/10.5281/zenodo.6963603

Issue

Vol. 10 No. 28 (2022): New Era: International Economy and Society

Section

Artículos

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