Inteligencia artificial y toma de decisiones gerenciales: implicaciones para la gestión estratégica en las organizaciones
DOI:
https://doi.org/10.5281/zenodo.21463159Palabras clave:
inteligencia artificial, toma de decisiones gerenciales, Gobernanza organizacional de IA, toma de decisiones gerenciales aumentada, responsabilidad gerencialResumen
La inteligencia artificial (IA) se ha incorporado a la administración de empresas como soporte a la toma de decisiones gerenciales; no obstante, la literatura reciente coincide en que su valor estratégico no reside en la automatización plena, sino en el aumento del juicio humano, lo que introduce desafíos de gobernanza y responsabilidad. El objetivo de este estudio es analizar sistemáticamente cómo la literatura reciente aborda el uso de la IA en la toma de decisiones gerenciales, integrando los constructos de toma de decisiones gerenciales aumentada, gobernanza organizacional de la IA y riesgo y responsabilidad gerencial. Metodológicamente, se trata de una Revisión Sistemática de Literatura aplicada a artículos indexados en Scopus y Web of Science. Los resultados evidencian un predominio de enfoques de aumento decisional y gobernanza procedimental, así como preocupaciones por la rendición de cuentas y la dependencia humano–IA. Como aporte, el estudio ofrece una lectura gerencial integrada para orientar prácticas organizacionales responsables de IA.
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