García Cano, José Raymundo. “Proposal for an Instrument to Measure Satisfaction and Perception of the Quality of Educational Services in Higher Education Institutions”. Universita Ciencia 2, no. 4 (August 5, 2013): 91–107. Accessed November 14, 2026. https://universita.ux.edu.mx/universita-ciencia/article/view/636.