JUÁREZ RIVERA, O.; CARRERA MORA, O. Y.; LASCURAIN FERNÁNDEZ, M. Perception of the Benefit of Global Quality Tools for Business Process Improvement. Universita Ciencia, [S. l.], v. 10, n. 28, p. 3–19, 2022. DOI: 10.5281/zenodo.6963603. Disponível em: https://universita.ux.edu.mx/universita-ciencia/article/view/777. Acesso em: 13 nov. 2026.