GARCÍA CANO, J. R. Proposal for an Instrument to Measure Satisfaction and Perception of the Quality of Educational Services in Higher Education Institutions. Universita Ciencia, [S. l.], v. 2, n. 4, p. 91–107, 2013. DOI: 10.5281/zenodo.7130151. Disponível em: https://universita.ux.edu.mx/universita-ciencia/article/view/636. Acesso em: 14 nov. 2026.