ESCUDERO MACLUF , J.; DELFÍN BELTRÁN , L.; HERNÁNDEZ RODRÍGUEZ , C.; ARANO CHÁVEZ, R. M. The perception of service quality in higher education. The case of a private university located in the city of Xalapa, Veracruz, Mexico, from October 2023 to April 2024. Universita Ciencia, [S. l.], v. 13, n. 37, p. 30–47, 2025. DOI: 10.5281/zenodo.16577460. Disponível em: https://universita.ux.edu.mx/universita-ciencia/article/view/1335. Acesso em: 14 nov. 2026.