Escudero Macluf , J., Delfín Beltrán , L., Hernández Rodríguez , C., & Arano Chávez, R. M. (2025). The perception of service quality in higher education. The case of a private university located in the city of Xalapa, Veracruz, Mexico, from October 2023 to April 2024. Universita Ciencia, 13(37), 30–47. https://doi.org/10.5281/zenodo.16577460